Returns and Refunds Policy for Products for 5th Planet Dezign

Last Updated: February 29th, 2004

Thank you for shopping at 5th Planet Dezign. We appreciate your trust in our products and services. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Returns:
We gladly accept returns for items that meet the following criteria:
- The item is in its original packaging.
- The item is unused, in the same condition as received.
- The item was not marked as a final sale or non-returnable.

2. Time Frame for Returns:
You have 30 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

3. How to Initiate a Return:
To initiate a return, please follow these steps:
1. Contact our customer service department at support@5thplanetdezign.com to request a return authorization.
2. Clearly state the reason for the return.
3. Once authorized, securely package the item, and ship it to the address provided by our customer service.

4. Return Shipping:
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, we will provide a prepaid shipping label.

5. Refunds:
Upon receiving and inspecting your returned item, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

6. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the provided instructions and place a new order.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@5thplanetdezign.com. We will work to resolve the issue promptly, either by issuing a refund or sending a replacement.

8. Non-Returnable Items:
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items

9. Cancellations:
Orders can be canceled up until the order has been processed. Once the order is processed, it cannot be canceled.

10. Contact Information:
If you have any questions about our Returns and Refunds Policy, please contact us at contact@5thplanetdezign.com.

We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for shopping at 5th Planet Dezign. We value your satisfaction and are committed to providing excellent customer service.

Returns and Refunds Policy for 5th Planet Dezign

Last Updated: February 29, 2024

Thank you for choosing 5th Planet Dezign for your domain names, web hosting, web design, digital marketing, payroll, and business startup needs. Your satisfaction is our priority, and we aim to provide exceptional services. Please read our comprehensive policy to understand your rights and responsibilities regarding refunds, and the specific terms for each service.

1. Domain Names:
Domain name purchases are non-refundable once the registration process is initiated. Please double-check the spelling and extension before confirming your purchase.

2. Hosting Services:
Refund terms for hosting services vary based on the type of hosting:
- Shared Hosting: 30-day money-back guarantee from the date of purchase.
- VPS Hosting: 30-day money-back guarantee from the date of purchase.
- Dedicated Hosting: 30-day money-back guarantee from the date of purchase.
- Reseller Hosting: 30-day money-back guarantee from the date of purchase.

3. Web Design Services:
Refunds for web design services are handled on a case-by-case basis. If you are dissatisfied with our services, please contact our customer service within 30 days of project initiation to discuss a possible refund or resolution.

4. Digital Marketing Services:
Refunds for digital marketing services are considered only if the services provided deviate significantly from the agreed-upon scope. Refund eligibility will be determined on a case-by-case basis.

5. Payroll Services:
Our payroll services are billed on a subscription basis. Refunds are not provided for monthly subscription fees. You can cancel your subscription at any time, and no further charges will be incurred.

6. Business Startup Services:
Fees for business startup services are non-refundable once the process has commenced. Please ensure all information provided for registration is accurate and complete.

7. Refund Process:
To initiate a refund request, contact our customer service at support@5thplanetdezign.com. with your order details and the reason for the refund. Our team will assess your request and guide you through the process if applicable.

8. Contact Information:
If you have any questions about our Returns and Refunds Policy or specific refund terms for a service, please contact us at contact@5tholanetdezign.com.

We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing 5th Planet Dezign. We appreciate your trust in our services and are committed to delivering the best solutions for your business.

Shipping Policy for 5th Planet Dezign

Last Updated: February 29, 2024

Thank you for choosing 5th Planet Dezign for your shopping needs. Our Shipping Policy outlines the details regarding the processing, shipping, and delivery of your orders. Please read this policy carefully to understand the procedures we follow to ensure a seamless shopping experience.

Order Processing:
Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or promotional events, processing times may vary, and we appreciate your patience.

Shipping Destinations:
5th Planet Dezign currently ships most of our products worldwide. If your location is not included in our shipping destinations, we will contact you.

Shipping Methods:
We offer various shipping methods, including standard and expedited options. The available methods will be displayed at the checkout, allowing you to choose the one that best suits your needs.

Shipping Times:
Shipping times vary based on the products selected, the shipping method, and your location. Standard shipping usually takes 10 - 30 days. If you need an estimate based on your location you can contact us at contact@5thplanetdezign.com.

Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

Shipping Costs:
Shipping costs are calculated based on the chosen shipping method and the destination. The total shipping cost will be displayed during the checkout process.

Customs and Import Taxes:
Customers are responsible for any customs and import taxes that may apply. 5th Planet Dezign is not responsible for delays due to customs processes.

Lost or Stolen Packages:
5th Planet Dezign is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.

Contact Information:
If you have any questions or concerns about our Shipping Policy, please contact our customer service at contact@5thplanetdezign.com.

We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for shopping with 5th Planet Dezign. We appreciate your trust and are dedicated to providing you with a delightful shopping experience.